‘My manager says it’s not our fault if they can’t do math’: Server shares how they handle customer’s mistakes on the check’s tip line – The Daily Dot

Braden Bjella
Posted on Oct 21, 2022
When leaving a tip, the occasional math mistake is bound to happen. So what is a server to do if they encounter a bill where the tip and total don’t line up? A server on TikTok has sparked a discussion after making a joke video on the topic.
In a clip with over 22,000 views, TikTok user Kayla (@kaylahariston) flashes a pile of receipts.
“When they get the total wrong but the tip says $40.00,” she writes in the overlay text. The sound playing over the video says, “Legally or [illegally], we gon’ get that money.”
There’s little consensus about what servers are supposed to do in this situation. While the policy appears to vary from restaurant to restaurant, there is a rich discussion both on and off TikTok about the right path for a server to take.
If the customer does the math incorrectly resulting in a higher total than expected, many advise not taking the difference as a tip and instead sticking to whatever is written on the line.
“I think you’re right to charge the amount that’s on the tip line, even if that’s the lower amount,” states an advice column writer for The Takeout. “I think it’s the most clear expression of what that customer was going for, in most cases. After all, it literally says ‘tip’ and then a blank line.”
The author also consulted with “Michael McCall, who teaches at Michigan State’s hospitality business school,” who agreed with their assessment.
In cases where the total is lower than the given tip, users online are divided. Some on sites like Quora advise doing the math themselves and accepting the lower tip, while commenters under Kayla’s video claim they have chosen, or been expressly told, to simply take what the tip says as given.
“My manager says it’s not our fault if they can’t do math so he goes by the tip line,” claimed a commenter.
“if they can’t do the math right then idk what to tell you, im putting in what the tip says,” stated a second.
“lol always in my favor,” a third added. “not my fault they cant use their phone calculator right or at all!”
The Daily Dot reached out to Kayla via TikTok comment.

Braden Bjella is a culture writer. His work can be found in Mixmag, Electronic Beats, Schön! magazine, and more.
‘Just act normal’: Hybrid worker shares the relatable feeling of having a panic attack while working in office
‘They have an accountability problem’: Content creator shares a boss ‘red flag’ that many may confuse for a green flag
‘I’m so hurt right now’: Bank of America employee devastated after being laid off with no warning, says employees are ‘easily disposable’
‘Essentially, I am paying to work for free’: Influencer says she was asked to provide content for free by tights brand, sparking debate
Get the Daily Dot in your inbox


Leave a Comment

Your email address will not be published. Required fields are marked *